Not specified; not specified; financial benefits: ...
On-site
Senior experience leading it service management
Deep expertise in itsm frameworks
Proven ability to balance service stability
The Head of Service Management is a newly created senior role with enterprise-wide accountability for how technology services run day to day at AFCA
Job Summary
The Head of Service Management is a newly created senior role with enterprise-wide accountability for how technology services run day to day at AFCA.
You will own service management disciplines, operational resilience, and continuous improvement while delivering a seamless, people-first experience for colleagues.
AFCA offers hybrid working arrangements, inclusive leave options including 20 weeks paid parental leave, and financial benefits via salary packaging.
Matching Summary
The Head of Service Management is a newly created senior role with enterprise-wide accountability for how technology services run day to day at AFCA.
Salary
Not specified; Not specified; Financial benefits: Not-for-profit salary packaging
Skills & Requirements
Must-have
Senior experience leading IT service management
Deep expertise in ITSM frameworks
Proven ability to balance service stability
Strong experience managing major incidents
Demonstrated people leadership capability
Nice-to-have
Flexible work options
Inclusive leadership values
Diverse caring culture
Thoughtful benefits package
Key Requirements
Senior experience in complex enterprise environments