Rippling gives businesses one place to run HR, IT, and Finance by automating every part of the employee lifecycle in a single system
Job Summary
Rippling gives businesses one place to run HR, IT, and Finance by automating every part of the employee lifecycle in a single system.
The Customer Support team provides expert guidance and swift resolutions to technical challenges while fostering a collaborative and supportive environment.
This role involves helping customers optimize benefit plans, ensuring compliance with relevant laws, and delivering exceptional service to ensure customer satisfaction.
Matching Summary
Rippling gives businesses one place to run HR, IT, and Finance by automating every part of the employee lifecycle in a single system.
Salary
Base: 23.49 USD per hour (US Tier 2); Base: 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer support in US benefits domain
Knowledge of Section 125, COBRA, HIPAA compliance
Troubleshooting SaaS product issues
Responding via email, chat, video conferencing
Using CRM systems for documentation
Working Pacific or Mountain timezone hours
Nice-to-have
Collaborative and supportive team environment
Continuous learning and professional growth
Customer-centric problem solving
Ability to work under time constraints
Providing feedback to Product and Engineering
Key Requirements
Bachelor's degree
1-4 years customer support experience
Experience in US benefits domain
Excellent written and verbal English communication