The Assistant Director of Rooms balances strategic leadership with day-to-day management to ensure guest and employee satisfaction while driving business results
Job Summary
The Assistant Director of Rooms balances strategic leadership with day-to-day management to ensure guest and employee satisfaction while driving business results.
The role requires collaboration with executive leadership and other departments to meet budgeted revenue goals and maintain high service standards.
Four Seasons offers competitive salary, comprehensive benefits, excellent training and development opportunities, and employee discounts worldwide.
Matching Summary
The Assistant Director of Rooms balances strategic leadership with day-to-day management to ensure guest and employee satisfaction while driving business results.
Skills & Requirements
Must-have
Operational management in luxury hospitality
Leadership of Front Office and Housekeeping
Strategic and operational direction setting
Guest complaint handling and resolution
Labour and operating expense management
Team coaching and development
Collaboration with Reservations and Sales
Nice-to-have
Multilingual English and Spanish proficiency
Positive and resilient attitude
Strong communication and influencing skills
Ability to build professional relationships
Attention to luxury service detail
Flexibility to work rotating shifts
Key Requirements
3-5+ years operational management experience
2+ years Departmental Head role in Rooms Division
Strong knowledge of Front Office and Housekeeping/Laundry