Customer Service Representative/bdc Administrator

DCH Ford of Thousand Oaks

Thousand Oaks, California, US
Base: $20.00ph; bonus/equity: based on individual ...
Respond to inbound inquiries
Schedule and confirm appointments
Maintain customer records in crm
This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.
  • Key responsibilities include responding to inquiries via phone, email, text, and internet leads, scheduling appointments, and coordinating with sales and service teams.
  • The company offers competitive pay with bonus opportunities, comprehensive benefits including medical, dental, vision, 401(k), and employee discounts.

Matching Summary

This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Vehicle Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound inquiries
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Deliver exceptional customer service

Nice-to-have

  • Thrive in a fast-paced environment
  • Positive attitude and professional demeanor
  • Bilingual (Spanish) is a plus

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Strong phone and communication skills
  • Comfortable working with CRM systems
  • Strong organizational skills and attention to detail
  • Ability to multitask
  • High School graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter