Partner Care Advisor (non-voice)

Tamara.co

Riyadh, Saudi Arabia
On-site
Customer service experience
Native arabic speaker
Fluency in english b1
Tamara is the leading fintech platform in Saudi Arabia and the GCC region with a mission to build the most customer-centric financial super-app on earth

Job Summary

  • Tamara is the leading fintech platform in Saudi Arabia and the GCC region with a mission to build the most customer-centric financial super-app on earth.
  • The Partner Care Advisor role involves answering partner queries efficiently through website and live chat, delivering tailored solutions to create unique customer experiences.
  • The ideal candidate is driven, solution-oriented, and able to work collaboratively with urgency and flexibility in a fast-paced environment.

Matching Summary

Tamara is the leading fintech platform in Saudi Arabia and the GCC region with a mission to build the most customer-centric financial super-app on earth.

Skills & Requirements

Must-have

  • Customer service experience
  • Native Arabic speaker
  • Fluency in English B1
  • Handling customer queries via live chat
  • Using internet applications
  • Providing accurate solutions
  • Working onsite in Riyadh

Nice-to-have

  • Handling customer escalations
  • Strong written and verbal communication
  • Solution-oriented mindset
  • Ability to work under pressure
  • Team player with empathy and respect
  • Flexibility with rotational shifts

Key Requirements

  • 1-2 years customer service experience
  • University degree holder
  • Native Arabic speaker
  • Fluency in English language B1
  • Flexibility with rotational working hours
  • Ability to handle customer escalations

Work Rights

Not specified

Tailored Resume

Cover Letter