Customer Service Officer – B2B & Freight Operations
GO-GENIE PTE. LTD.
Singapore
Not specified (assumed to be onsite based on location).
B2b customer service experience
Freight forwarding operations knowledge
Shipment tracking and coordination
GO-GENIE PTE. LTD. is seeking a Customer Service Officer for B2B and Freight Operations in Singapore. The role involves acting as a liaison for customers and partners, ensuring effective communication and coordination in logistics operations
Job Summary
The role serves as a key liaison between customers, business partners, and internal teams to ensure smooth domestic and international shipment coordination.
Candidates will manage daily freight operations including booking, pickup, transit, customs clearance, and delivery while resolving service issues.
The ideal candidate must be detail-oriented and capable of handling multiple cases in a fast-paced logistics environment.
Matching Summary
Match Score: 75
GO-GENIE PTE. LTD. is seeking a Customer Service Officer for B2B and Freight Operations in Singapore. The role involves acting as a liaison for customers and partners, ensuring effective communication and coordination in logistics operations.
Skills & Requirements
Must-have
B2B customer service experience
Freight forwarding operations knowledge
Shipment tracking and coordination
CRM system proficiency
SLA-based service delivery
Nice-to-have
Understanding of shipping documents
Root cause analysis skills
Experience with international freight
Process improvement mindset
Key Requirements
Diploma or Degree in Business or Logistics
1-3 years of customer service or logistics experience