Vocus – Technical Support Level 1

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Philippines
Not specified
End to end support
Standard troubleshooting nbn, broadband, email
Customer record management
AIAPL Acquire Intelligence Australia is seeking a Technical Support Level 1 representative in the Philippines to provide end-to-end technical assistance for services like IPV, DSL, NBN, and phone support. The role emphasizes exceptional customer service, problem-solving, and collaboration with suppliers to resolve technical issues

Job Summary

  • Technical Support caters service or support to services such as IPV, DSL, NBN, Phone and Fixed Line services, Mobility and emails.
  • They are tasked to take inbound, outbound, email support and collaborates with Suppliers and Dealers (LCC) to fix Technical problems.
  • We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration Impact Passion Transparency.

Matching Summary

Match Score: 85

AIAPL Acquire Intelligence Australia is seeking a Technical Support Level 1 representative in the Philippines to provide end-to-end technical assistance for services like IPV, DSL, NBN, and phone support. The role emphasizes exceptional customer service, problem-solving, and collaboration with suppliers to resolve technical issues.

Skills & Requirements

Must-have

  • End to End Support
  • Standard troubleshooting NBN, Broadband, email
  • Customer record management
  • Quality and standards maintenance
  • Complaint management and resolution

Nice-to-have

  • Can do attitude
  • Innovative ideas for customer journey
  • Collaborative environment
  • Solutions provider

Key Requirements

  • Understanding of business/residential internet phone and IPV set up
  • Average organizational skills
  • Decision-making skills
  • Analytical and problem-solving skills
  • Good Verbal and written communication skills
  • Understanding of complaint handling, negotiation and conflict resolution

Work Rights

Not specified

Tailored Resume

Cover Letter