Senior Technical Support Engineer For Apstra

HPE (Hewlett Packard Enterprise)

Bucharest, Romania
Onsite
Customer-facing technical support
Data center network technologies
Network troubleshooting and escalation
The role is part of the Global HPE Juniper Apstra Technical Assistance Center (JTAC) organization, delivering better-than-expected support for customers

Job Summary

  • The role is part of the Global HPE Juniper Apstra Technical Assistance Center (JTAC) organization, delivering better-than-expected support for customers.
  • Responsibilities include responding to customer issues, documenting environments, escalating to engineering, and assisting with product development and testing.
  • HPE offers comprehensive health and wellbeing benefits, personal and professional development programs, and fosters an inclusive culture that values varied backgrounds.

Matching Summary

The role is part of the Global HPE Juniper Apstra Technical Assistance Center (JTAC) organization, delivering better-than-expected support for customers.

Skills & Requirements

Must-have

  • Customer-facing technical support
  • Data center network technologies
  • Network troubleshooting and escalation
  • English fluency
  • Onsite work at HPE office
  • 24x7 on-call availability

Nice-to-have

  • Developer-focused platforms experience
  • Knowledge of Cisco, Arista, Juniper, SONiC
  • Linux and Python familiarity
  • Version control with Git
  • Cross-functional teamwork
  • Growth mindset
  • Critical thinking

Key Requirements

  • BA/BS in technical field or equivalent experience
  • 3 years customer-facing experience
  • Located in Romania
  • Fluent in spoken and written English
  • Able to work occasional 24x7 on-call shifts

Work Rights

Not specified

Tailored Resume

Cover Letter