Customer Service Representative

Gerber Collision & Glass

Kentwood, US
$16.00 - $19.00ph; not specified; medical, prescri...
Exceptional customer experience management
Manage customer and insurance relationships
Schedule vehicle repair appointments
The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team

Job Summary

  • The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.
  • Key responsibilities include scheduling appointments, obtaining repair authorizations, preparing repair order packets, recording all communication, and managing rental car information.
  • Gerber offers comprehensive benefits including PTO, paid parental leave, holidays, medical insurance, a 401(k) with match, and continuing education opportunities.

Matching Summary

The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.

Salary

$16.00 - $19.00/hour; Not specified; Medical, Prescription Drug, Dental & Vision Insurance effective Day 1, 401(k) Retirement Plan with company match, Paid Time Off, Paid Parental Leave, Paid Holidays

Skills & Requirements

Must-have

  • Exceptional customer experience management
  • Manage customer and insurance relationships
  • Schedule vehicle repair appointments
  • Retrieve insurance assignments and authorizations
  • Prepare repair order work packets
  • Record communication using CCC One
  • Manage ARMS and CCC One integration

Nice-to-have

  • Passionate about delivering WOW
  • Growth opportunities within the company
  • Inclusive and diverse workplace welcome
  • Strong sales drive

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year experience in a similar role
  • Valid driver’s license

Work Rights

Not specified

Tailored Resume

Cover Letter