Customer Service Advisor

Vantage Automotive Limited

Singapore, Singapore
Professional vehicle intake and completion
Liaise with workshop for diagnoses
Coordinate internal teams for repairs
As a Customer Service Advisor, you will be the key point of contact for customers, ensuring a smooth, efficient, and professional service experience from vehicle intake through completion, while supporting aftersales performance and revenue growth

Job Summary

  • As a Customer Service Advisor, you will be the key point of contact for customers, ensuring a smooth, efficient, and professional service experience from vehicle intake through completion, while supporting aftersales performance and revenue growth.
  • Achieve BYD aftersales targets set by the principal and Vantage.
  • Be part of a trusted brand with a regional footprint.

Matching Summary

As a Customer Service Advisor, you will be the key point of contact for customers, ensuring a smooth, efficient, and professional service experience from vehicle intake through completion, while supporting aftersales performance and revenue growth.

Skills & Requirements

Must-have

  • professional vehicle intake and completion
  • liaise with workshop for diagnoses
  • coordinate internal teams for repairs
  • track backordered parts
  • manage customer expectations and feedback
  • achieve aftersales targets

Nice-to-have

  • customer-oriented mindset
  • positive can-do attitude
  • results-driven
  • willingness to support revenue targets

Key Requirements

  • Minimum Diploma in Mechanical Engineering
  • Valid Class 3 Driving Licence
  • At least 3 years of experience in customer service
  • Preferably within the automotive industry

Work Rights

Not specified

Tailored Resume

Cover Letter