Senior Order Support Specialist

Thermo Fisher Scientific

Budapest, Hungary
On-site
Exceptional customer service experience
Order entry and management
Handling complex customer requirements
Thermo Fisher Scientific is seeking a Senior Order Support Specialist for their Shared Service Center in Budapest, Hungary. The role involves providing exceptional customer service related to order management, quotations, and administrative support while adhering to company policies and operational regulations

Job Summary

  • The Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data.
  • Deal with complex customer requirements, manage escalations, processing and follow up all relevant requests within the division’s guidelines, liaising with partner functions to fulfill customers’ requests or resolve issues.
  • Deliver on promise on daily/weekly/monthly key performance indicator metrics and engage in efficiency and productivity initiatives.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Senior Order Support Specialist for their Shared Service Center in Budapest, Hungary. The role involves providing exceptional customer service related to order management, quotations, and administrative support while adhering to company policies and operational regulations.

Skills & Requirements

Must-have

  • Exceptional customer service experience
  • Order entry and management
  • Handling complex customer requirements
  • Liaising with partner functions
  • Adherence to company policies
  • Meeting key performance indicators

Nice-to-have

  • Proactive solution-focused mindset
  • Attention to operational details
  • Cross training and cross support

Key Requirements

  • 2-3 years customer service experience
  • Fluency in English language
  • High school diploma or Government Body award
  • Competent Microsoft Office user

Work Rights

Not specified

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