Focus on sustainable bug fixing and increasing the self-service rate through Problem and Knowledge Management
Job Summary
Focus on sustainable bug fixing and increasing the self-service rate through Problem and Knowledge Management.
Responsibilities include moderating Root Cause Analysis, managing the internal and external knowledge base, and identifying solutions for self-service.
The company offers a competitive salary, multiple bonuses, private medical plan, wellness access, and flexible hybrid work policy.
Matching Summary
Focus on sustainable bug fixing and increasing the self-service rate through Problem and Knowledge Management.
Skills & Requirements
Must-have
Problem Management
Knowledge Management
ServiceNow Knowledge Management
Root Cause Analysis
Shift-Left strategy
Nice-to-have
editorial talent
easily understandable documentation
innovative projects
inclusive working environment
Key Requirements
Certified knowledge in ITIL Problem Management
Experience working with ServiceNow Knowledge Management modules