The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
This role involves managing high volumes of customer interactions, including handling complaints and emotionally taxing conversations, requiring strong emotional resilience and communication skills.
After initial in-office training, the role offers hybrid working with a requirement to attend the office 20% of the time.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Phone based customer service
Attention to detail and problem-solving
Hybrid working with office attendance
Handling vulnerable customer conversations
Nice-to-have
Strong communication skills
Emotional resilience under pressure
Think outside the box
Work in fast-paced regulated environment
Experience with online and mobile financial services
Key Requirements
12-month fixed term contract
Full time 38 hours per week
Experience in Financial Services industry preferred
Ability to work rotating roster
Strong problem-solving and decision-making capability
Commitment to confidentiality and privacy principles