Job Summary

• Customer Success Management is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.
• This role involves acting as a liaison between product management and the customer, developing success plans, prioritizing and driving resolution on customer concerns, and promoting two-way communication.
• The position offers a large degree of autonomy and discretion in strategic planning and engagement, with opportunities for global career development and working at the forefront of AI utilization.

Matching Summary

Skills & Requirements

Key Requirements

• 5+ years customer-facing services experience
• 1+ years project management experience
• Business level Japanese communication
• Ability to travel up to 30%
• 50%+ time in Tokyo or Osaka office

Work Rights