Customer Success Manager - Paradox

Workday Inc

Scottsdale, AZ, USA
Base: $95,000 - $142,600 usd (scottsdale); + us lo...
Hybrid (flexible schedule with at least 50% time spent in-office or in the field quarterly).
5+ years customer success experience
Enterprise saas implementation support
Global cross-functional collaboration
Workday Inc. is seeking a Customer Success Manager for its Paradox team, focusing on delivering exceptional service to enterprise clients using AI-powered recruitment solutions. The ideal candidate will have extensive experience in customer success or account management within SaaS environments, emphasizing strong relationship-building skills and technical proficiency

Job Summary

  • This role partners with enterprise clients to deliver exceptional service through onboarding, training, and ongoing support for an AI-powered recruiting platform.
  • The successful candidate will serve as the primary account manager, aligning business goals with AI solutions while driving renewals and expansions.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 85

Workday Inc. is seeking a Customer Success Manager for its Paradox team, focusing on delivering exceptional service to enterprise clients using AI-powered recruitment solutions. The ideal candidate will have extensive experience in customer success or account management within SaaS environments, emphasizing strong relationship-building skills and technical proficiency.

Salary

Base: $95,000 - $142,600 USD (Scottsdale); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years customer success experience
  • Enterprise SaaS implementation support
  • Global cross-functional collaboration
  • Executive level relationship building
  • HR or recruiting software domain expertise

Nice-to-have

  • Sun-drenched optimism and drive
  • Functional and technical mentorship
  • Proactive adoption planning skills
  • Webinar hosting capabilities
  • Data analysis proficiency

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • 5+ years supporting complex software ecosystems
  • Experience educating clients on products

Work Rights

Not specified

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