Customer Care Agent

Carl Zeiss Pty Ltd

Toronto, Canada
$37,000 – $46,000 annually; performance bonus or s...
On-site
Handle high volume of calls
Process customer orders accurately
Track and monitor orders
Handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network

Job Summary

  • Handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network.
  • Professionally handle customer calls, addressing questions, concerns, and complaints in a courteous and solution-focused manner.
  • ZEISS offers amazing benefits including Medical, Vision, Dental, RPP, Employee Assistance Programs, and Paid time off.

Matching Summary

Handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network.

Salary

$37,000 – $46,000 annually; performance bonus or sales commissions eligible; Medical, Vision, Dental, RPP, EAP, PTO

Skills & Requirements

Must-have

  • Handle high volume of calls
  • Process customer orders accurately
  • Track and monitor orders
  • Resolve product or service issues
  • Maintain customer relationships

Nice-to-have

  • Work under pressure
  • Multitask effectively
  • Solve problems independently
  • Flexible shift availability

Key Requirements

  • High School Diploma with some college preferred
  • 1-2 years call center experience or 3-5 years customer service experience
  • 1-2 years optical experience preferred
  • Typing speed of 40 wpm is an asset

Work Rights

Not specified

Tailored Resume

Cover Letter