Temp Call Centre Officer (MNC) #HZO

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Answering incoming calls from customers
Logging and closing callback tickets in sap
Updating ticket status in excel
This role involves managing a high volume of incoming calls from internal and external customers while maintaining accurate records

Job Summary

  • This role involves managing a high volume of incoming calls from internal and external customers while maintaining accurate records.
  • The incumbent will utilize SAP to log, analyze, and dispatch technicians or cancel tickets based on triggered alerts.
  • The position requires rotating responsibilities among the team for generating stop-lift reports and updating technician rosters.

Matching Summary

Match Score: 75

This role involves managing a high volume of incoming calls from internal and external customers while maintaining accurate records.

Skills & Requirements

Must-have

  • Answering incoming calls from customers
  • Logging and closing callback tickets in SAP
  • Updating ticket status in Excel
  • Liaising with engineers for technician assignment

Nice-to-have

  • Customer service experience preferred
  • Ability to rotate team duties
  • Ad-hoc duty flexibility

Key Requirements

  • Minimum Diploma in any field
  • Customer service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter