Qa - Lending Operations & Customer Service

vana.gt

Guatemala, Guatemala
On-site
Monitor operational flows
Validate communication channels
Optimize digital tools
Vana is a Guatemalan fintech company focused on improving access to financial products for the underbanked population. They are seeking a QA professional to monitor and validate customer service flows and digital tools, ensuring they align with organizational goals and enhance the customer experience

Job Summary

  • Vana is a proudly Guatemalan fintech focused on using technology to facilitate access to financial products for the underbanked population.
  • The main responsibility is to monitor and validate that service flows, systems, communication channels, and digital tools function optimally and align with company objectives and customer experience.
  • Credit applications are fully processed through the Android app without the need to visit physical locations.

Matching Summary

Match Score: 85

Vana is a Guatemalan fintech company focused on improving access to financial products for the underbanked population. They are seeking a QA professional to monitor and validate customer service flows and digital tools, ensuring they align with organizational goals and enhance the customer experience.

Skills & Requirements

Must-have

  • monitor operational flows
  • validate communication channels
  • optimize digital tools
  • customer service monitoring
  • experience with fintech platforms

Nice-to-have

  • focus on unbanked population
  • app-based credit processing
  • rapid credit approval

Work Rights

Not specified

Tailored Resume

Cover Letter