The role serves as the primary onsite point of contact for end users, providing face-to-face technical support and acting as a trusted presence within the business
Job Summary
The role serves as the primary onsite point of contact for end users, providing face-to-face technical support and acting as a trusted presence within the business.
Responsibilities include resolving desktop and mobile device issues, performing desk setups, managing endpoint deployments, and supporting meeting room AV equipment.
Success is defined by technical effectiveness, collaboration with offsite teams, and delivering a positive customer experience that builds trust in IT services.
Matching Summary
The role serves as the primary onsite point of contact for end users, providing face-to-face technical support and acting as a trusted presence within the business.
Skills & Requirements
Must-have
Windows Desktop Operating System
Microsoft 365 Applications
Ticketing system incident resolution
Desk setups and moves
Basic networking knowledge
Mobile device support
Nice-to-have
Endpoint management tools experience
Walk-up AskIT style environment
Active Directory and Azure AD knowledge
IT certifications like CompTIA A+
Creating user-focused content
EMEA branch office support flexibility
Key Requirements
Degree level qualification or equivalent work experience
1-3 years experience in IT support or help desk
Ability to troubleshoot hardware and software independently