Leads a centralized support team responsible for delivering timely and accurate assistance to employees, vendors, and business stakeholders across purchasing, vendor setup, invoice workflows, payment status, and expense-related inquiries
Job Summary
Leads a centralized support team responsible for delivering timely and accurate assistance to employees, vendors, and business stakeholders across purchasing, vendor setup, invoice workflows, payment status, and expense-related inquiries.
Drives a high-quality support experience and partners cross-functionally to eliminate root-cause issues and increase adoption of policies, tools, and digital solutions.
Ensures team members are fully trained on systems, policies, service protocols, and issue-resolution standards, and provides coaching, performance feedback, and development planning.
Matching Summary
Leads a centralized support team responsible for delivering timely and accurate assistance to employees, vendors, and business stakeholders across purchasing, vendor setup, invoice workflows, payment status, and expense-related inquiries.
Skills & Requirements
Must-have
Service Desk Leadership
Policy Guidance
User Support
Process Improvement
Root Cause Resolution
Business Partnership
Nice-to-have
Customer-centric mindset
Continuous improvement
Digital solutions and automation
High-performing environment
Key Requirements
Bachelor’s degree or equivalent experience
5–7 years of experience in Accounts Payable, Procure-to-Pay, purchasing support, shared services, or related financial operations
3+ years of experience supervising, leading, or managing a customer support, service desk, or financial operations team
Experience working with purchasing systems, invoice workflows, vendor management tools, and expense platforms
Strong background in support operations, ticketing systems, and customer service process management