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Land Securities Group is seeking a Customer Success Senior Associate to manage client relationships, addressing queries and supporting business changes. The ideal candidate will have experience in customer management, particularly within the financial or banking sector, and must be bilingual in French and English.
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Job Summary
The role focuses on maintaining and growing customer relationships through valuable insights, timely query resolution, and regular communication across all business lines.
Candidates must possess strong client-centric skills and the ability to communicate effectively in both French and English within an international environment.
The position offers the opportunity to work within a dynamic organization of 25,000 people that values innovation, integrity, and continuous improvement.
Matching Summary
Match Score: 75
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Land Securities Group is seeking a Customer Success Senior Associate to manage client relationships, addressing queries and supporting business changes. The ideal candidate will have experience in customer management, particularly within the financial or banking sector, and must be bilingual in French and English.
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Skills & Requirements
Must-have
3-5 years Customer Manager experience
French and English verbal communication
Clearing industry product knowledge
Salesforce or CRM tool proficiency
Financial sector regulated market experience
Nice-to-have
Experience with business and IT projects
Ability to challenge status quo
Strong analytical and presentation skills
Willingness to travel to client locations
Curiosity and constant learning mindset
Key Requirements
Bachelor's degree in Customer Management or equivalent
Minimum 3-5 years experience as Customer Manager
Good knowledge of Clearing industry products and processes