Customer Service Representative (wholesure)

Acrisure

Multiple Locations, US
Hourly: $21 - $27; bonus/equity: not specified; be...
**
Manage requests via email phone and chat
Process applications policies and endorsements
Data entry in agency management system
** Acrisure is seeking a Customer Service Representative for its Wholesale team, responsible for delivering exceptional service to clients primarily in the northeast. The role involves managing customer inquiries through various channels, maintaining client relationships, and supporting underwriting and account management activities. **

Job Summary

  • The Customer Service Representative provides excellent service to wholesale clients primarily located in the northeast while upholding organizational SLAs.
  • Responsibilities include managing inquiries via phone, email, and chat, as well as processing policies, binders, and loss runs within the agency management system.
  • Acrisure is a global Fintech leader employing over 17,000 colleagues dedicated to connecting clients with financial solutions that help them protect and grow what matters.

Matching Summary

Match Score: 75

** Acrisure is seeking a Customer Service Representative for its Wholesale team, responsible for delivering exceptional service to clients primarily in the northeast. The role involves managing customer inquiries through various channels, maintaining client relationships, and supporting underwriting and account management activities. **

Salary

Hourly: $21 - $27; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage requests via email phone and chat
  • Process applications policies and endorsements
  • Data entry in agency management system
  • Review activity follow up list daily
  • Assist underwriting with renewal information

Nice-to-have

  • Strong working relationship with external customers
  • Entrepreneurial spirit and innovation
  • Client centricity focus
  • Ability to work in fast-paced environment

Key Requirements

  • Experience with agency management systems
  • Ability to handle 50% phone handling
  • Knowledge of insurance policy servicing

Work Rights

Not specified

Tailored Resume

Cover Letter