German Speaking Servicedesk Support Analyst - Vilnius Based

Unisys

Vilnius, Lithuania
Base: up to €27,000 gross annually; bonus/equity: ...
Hybrid (3 days on-site / 2 days flexible)
Fluent english language skills
Native or near-native german c1 level
Experience in telephone technical support
Unisys is seeking a German-speaking Servicedesk Support Analyst based in Vilnius, Lithuania, to provide customer service and technical support. The role involves troubleshooting IT-related issues, coordinating service requests, and collaborating with cross-functional teams

Job Summary

  • The role involves troubleshooting, diagnosing, and resolving IT-related technical problems while guiding customers through recovery steps.
  • Employees will coordinate service requests with cross-functional teams and actively utilize the knowledge base to identify and fill knowledge gaps.
  • The company offers a hybrid work model with three days on-site and two flexible days, along with an extended health insurance package from day one.

Matching Summary

Match Score: 85

Unisys is seeking a German-speaking Servicedesk Support Analyst based in Vilnius, Lithuania, to provide customer service and technical support. The role involves troubleshooting IT-related issues, coordinating service requests, and collaborating with cross-functional teams.

Salary

Base: Up to €27,000 gross annually; Bonus/Equity: Performance-based incentives and referral programs; Benefits: Corporate pension, private health insurance, and learning platform access

Skills & Requirements

Must-have

  • Fluent English language skills
  • Native or near-native German C1 level
  • Experience in telephone technical support

Nice-to-have

  • Strong MS-Office suite knowledge
  • Analytical thinking and attention to detail
  • Ability to handle multiple tasks simultaneously

Key Requirements

  • Minimum C1 German proficiency
  • Fluent English communication skills
  • Prior experience in technical support or customer service

Work Rights

Not specified

Tailored Resume

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