Engineer Analyst – Contact Center Testing Automation & Ai Enablement

Assurant Services Australia Pty Limited

Hyderabad, India
On-site
Contact center process automation
Ai prompt scripting and optimization
Omnichannel contact center technologies
Drive the automation of existing contact center processes and the practical adoption of AI across omnichannel contact center technologies

Job Summary

  • Drive the automation of existing contact center processes and the practical adoption of AI across omnichannel contact center technologies.
  • Design, develop, and maintain AI prompt scripts, establishing prompt engineering standards, versioning, testing, and governance.
  • Partner closely with business, operations, and technology teams to deliver, test, implement, and support omnichannel Contact Center solutions.

Matching Summary

Drive the automation of existing contact center processes and the practical adoption of AI across omnichannel contact center technologies.

Skills & Requirements

Must-have

  • Contact center process automation
  • AI prompt scripting and optimization
  • Omnichannel contact center technologies
  • Agile scrum team collaboration
  • API integrations for AI services

Nice-to-have

  • Governance, compliance, and ethical AI
  • Continuous improvement of platforms
  • Technical bridge between teams

Key Requirements

  • 5+ years of experience with contact center technologies
  • Bachelor’s degree in Engineering, Computer Science, or equivalent
  • Experience automating processes using workflow/scripting/orchestration tools
  • Hands-on experience implementing AI-enabled solutions
  • Strong experience with AI prompt engineering and optimization
  • Experience working on Agile Scrum teams
  • Working knowledge of APIs (REST/JSON)

Work Rights

Not specified

Tailored Resume

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