Uts Assoc Tech Svc Desk

unistrasi.it

Fully remote
First line user support
Hardware and software troubleshooting
Remote access tools usage
With guidance, performs routine support duties including assisting users, troubleshooting issues, escalating complex problems, and fulfilling service requests

Job Summary

  • With guidance, performs routine support duties including assisting users, troubleshooting issues, escalating complex problems, and fulfilling service requests.
  • Ensures tickets are managed to closure and keeps users updated on status and progress.
  • Learns and complies with Service Desk policies and contributes to continuous improvement of the knowledge base.

Matching Summary

With guidance, performs routine support duties including assisting users, troubleshooting issues, escalating complex problems, and fulfilling service requests.

Skills & Requirements

Must-have

  • first line user support
  • hardware and software troubleshooting
  • remote access tools usage
  • ticket management to closure
  • service desk knowledge base contribution

Nice-to-have

  • coordination of end-user service requests
  • compliance with security policies
  • support SLA delivery
  • assisting with special projects

Key Requirements

  • High School diploma or GED
  • Less than 1 year experience in support role
  • Equal opportunity employment commitment

Work Rights

Not specified

Tailored Resume

Cover Letter