Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
Job Summary
Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes.
Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution.
We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats.
Matching Summary
Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes.
Skills & Requirements
Must-have
resolve complex customer issues
troubleshoot network issues
support customer testing efforts
24x7 support operation
on-call rotation
Nice-to-have
AI-forward enterprise
customer obsession
constructive, honest debate
high-performing teams
impact over activity
Key Requirements
Professional experience as a Support Engineer or Senior Support Engineer
Proven experience in handling critical escalations
Proficiency in troubleshooting network issues
Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications