Technical Support Engineer, Tier 3

Gongio

Chicago, United States
Base: $49.04 - $58.66 usd; bonus/equity: not speci...
On-site
Root cause analysis
Web application troubleshooting
Api experience
Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration

Job Summary

  • Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration.
  • Collaborate with R&D and Product Management to provide solutions, workarounds, and implement product features or support tools to ultimately reduce the need for customers to submit tickets.
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.

Matching Summary

Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration.

Salary

Base: $49.04 - $58.66 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Root cause analysis
  • Web application troubleshooting
  • API experience
  • SQL scripting
  • R&D collaboration

Nice-to-have

  • Proactive attitude
  • Continuous improvement
  • Mentoring support teams

Key Requirements

  • 6-10+ years B2B technical support
  • Escalation/incident management
  • Ability to read and understand code
  • Salesforce Administrator experience
  • Coralogix, Datadog familiarity
  • Elastic-Kibana, PostgreSQL, or MongoDB experience

Work Rights

Not specified

Tailored Resume

Cover Letter