Product Success Manager

Thomson Reuters

Base: $123,200 usd - $228,800 usd; bonus/equity: n...
Key account relationship management
Success planning and execution
Customer onboarding and education
The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers

Job Summary

  • The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers.
  • Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features.
  • Thomson Reuters offers a comprehensive benefits package including market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.

Matching Summary

The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers.

Salary

Base: $123,200 USD - $228,800 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Key Account Relationship Management
  • Success Planning and Execution
  • Customer Onboarding and Education
  • Adoption and Usage Monitoring
  • Retention and Expansion
  • Customer Advocacy and Feedback
  • Cross-Team Collaboration

Nice-to-have

  • Curiosity and learning agility
  • Proactive and work urgently
  • Strategic thinking and problem solver
  • Collaborative and accountable
  • Gainsight, Gong, or Salesforce user experience

Key Requirements

  • Bachelor's degree in a relevant field
  • Masters or CPA is a plus
  • Prior experience in tax technology sector
  • Direct experience with tax professionals
  • Functional/technical skills in GenAI systems
  • AI prompting engineering skills
  • Understanding of tax workflows
  • Ability to travel 25%

Work Rights

Not specified

Tailored Resume

Cover Letter