As the Customer Banking Specialist in our Goondiwindi Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist in our Goondiwindi Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks and provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
You will be joining one of our Multi-Channel Branches where you will service customers face to face and assist customers via telephone or other digital channels in a contact centre environment.
Matching Summary
As the Customer Banking Specialist in our Goondiwindi Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Problem solve and provide solutions
Nice-to-have
Financial Services experience
Retail or Hospitality experience
Articulate financial terms clearly
Holistic customer solutions
Interest in financial wellbeing
Key Requirements
Proven experience delivering exceptional Customer Service