Gbs Healthcare Recovery Advocates

UPS

Not specified
Execute premier recovery support processes
Collaborate with operations partners globally
Generate express critical orders for same-day delivery
UPS is seeking GBS Healthcare Recovery Advocates to assist with customer shipment recovery and escalations, ensuring tailored solutions for Premier customers. The role emphasizes strong communication skills and collaboration with various operational teams to manage deliveries and critical shipments globally

Job Summary

  • GBS Healthcare Recovery Advocates serve as the direct communication channel for Premier customers and Operations to design tailored resolutions.
  • The role involves leveraging the Command Center to intervene when shipments need attention and generating Express Critical orders for urgent deliveries.
  • Employees must coordinate with operations to initiate recovery solutions such as re-routing, upgrading flights, or handling temperature-sensitive shipments.

Matching Summary

Match Score: 85

UPS is seeking GBS Healthcare Recovery Advocates to assist with customer shipment recovery and escalations, ensuring tailored solutions for Premier customers. The role emphasizes strong communication skills and collaboration with various operational teams to manage deliveries and critical shipments globally.

Skills & Requirements

Must-have

  • Execute Premier Recovery Support processes
  • Collaborate with Operations Partners globally
  • Generate Express Critical orders for same-day delivery

Nice-to-have

  • Demonstrate strong oral and written communication skills
  • Ability to multi-task under critical deadlines
  • International skill certification preferred

Key Requirements

  • Preferably Bachelor's Degree
  • International skill certification (preferred)
  • Permanent employee type

Work Rights

Not specified

Tailored Resume

Cover Letter