Base: $85,000 - $95,000; bonus/equity: not specifi...
On-site
Troubleshoot hardware, software, and networks
Provide technical assistance via multiple channels
Install, configure, and update systems
The IT Associate Support Analyst is responsible for providing technical support and troubleshooting services to internal users, requiring strong analytical skills and attention to detail
Job Summary
The IT Associate Support Analyst is responsible for providing technical support and troubleshooting services to internal users, requiring strong analytical skills and attention to detail.
Core responsibilities include diagnosing and resolving technical issues, providing user assistance, installing and configuring hardware/software, and documenting all support requests.
The role offers a scheduled 40-hour work week with shifts between 7:00 AM – 4:00 PM or 9:00 AM – 6:00 PM, with occasional after-hours and weekend work.
Matching Summary
The IT Associate Support Analyst is responsible for providing technical support and troubleshooting services to internal users, requiring strong analytical skills and attention to detail.
Salary
Base: $85,000 - $95,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability, 401k plan, paid time off
Skills & Requirements
Must-have
Troubleshoot hardware, software, and networks
Provide technical assistance via multiple channels
Install, configure, and update systems
Document support requests and resolutions
Escalate complex issues to higher teams
Resolve software errors and network conflicts
Nice-to-have
Communicate technical concepts clearly
Work patiently and calmly with users
Manage multiple projects and meet deadlines
Basic knowledge of network infrastructure
Key Requirements
5-7 years of technical experience
Bachelor's degree in related field or equivalent experience
Experience in end-user support
Proficiency with computer systems, software, and mobile devices