Post Market Surveillance Specialist 1

FMC

Reynosa, ,
Complaint management database entry
Medical device complaint processing
Customer and patient communication
The role involves applying company policies and procedures to resolve a variety of issues related to product complaints and investigations

Job Summary

  • The role involves applying company policies and procedures to resolve a variety of issues related to product complaints and investigations.
  • The specialist interfaces with multiple departments and customers to ensure accurate complaint data entry and timely resolution of product problems.
  • Adherence to compliance programs and striving to meet accuracy goals are key components of this position.

Matching Summary

The role involves applying company policies and procedures to resolve a variety of issues related to product complaints and investigations.

Skills & Requirements

Must-have

  • complaint management database entry
  • medical device complaint processing
  • customer and patient communication
  • data analysis and trend reporting
  • knowledge of complaint management systems
  • bilingual English/Spanish fluency

Nice-to-have

  • familiarity with medical terminology
  • strong interpersonal skills
  • experience with crystal reporting
  • experience with MS Access and Excel
  • collaboration with sales and manufacturing teams

Key Requirements

  • Bachelor's degree preferred
  • 2 to 5 years healthcare/device industry experience
  • knowledge of medical device quality system regulations
  • prior experience processing medical device or drug complaints
  • bilingual English/Spanish fluency

Work Rights

Not specified

Tailored Resume

Cover Letter