Senior Data Center Customer Operations Engineer

Equinix Inc.

Ticket-driven request fulfillment
Complex data center installations
Cross-connect work execution
The role is responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the Data Center

Job Summary

  • The role is responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the Data Center.
  • Candidates will act as a highly skilled subject matter support expert for complex customer installations including rack and stack and cable management.
  • Equinix offers a culture where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Matching Summary

The role is responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the Data Center.

Skills & Requirements

Must-have

  • ticket-driven request fulfillment
  • complex data center installations
  • cross-connect work execution
  • advanced troubleshooting abilities
  • queue management and reporting

Nice-to-have

  • subject matter expertise leadership
  • vendor review and oversight
  • mentoring junior team members
  • proactive stakeholder partnership
  • cost savings recommendations

Key Requirements

  • 6+ years of equivalent work experience
  • Diploma or degree required
  • Ability to perform physical tasks safely

Work Rights

Not specified

Tailored Resume

Cover Letter