Operations Manager, Center Of Excellence

Stripe

Bengaluru, India
On-site
Technical account management leadership
Operational process design
Scalable process implementation
The Center of Excellence (CoE) was established to ensure scalable, high-quality service delivery across the Technical Account Management (TAM) and Customer Success Management (CSM) functions

Job Summary

  • The Center of Excellence (CoE) was established to ensure scalable, high-quality service delivery across the Technical Account Management (TAM) and Customer Success Management (CSM) functions.
  • This role is a hands-on operational leadership position focused on managing contributors, overseeing intake and delivery across key TAM workstreams, and ensuring consistent, high-quality execution.
  • Success in this role necessitates a builder mindset, comfort in navigating ambiguity, and a strong focus on scalable outcomes.

Matching Summary

The Center of Excellence (CoE) was established to ensure scalable, high-quality service delivery across the Technical Account Management (TAM) and Customer Success Management (CSM) functions.

Skills & Requirements

Must-have

  • Technical Account Management leadership
  • Operational process design
  • Scalable process implementation
  • Stakeholder management
  • Data-informed leadership
  • Cross-functional collaboration

Nice-to-have

  • Builder mindset
  • Comfort in ambiguity
  • Pragmatic trade-offs
  • Payments industry experience
  • SaaS platform experience

Key Requirements

  • 12 years professional experience
  • 5 years people leadership
  • Strong operational execution
  • Hands-on automation experience
  • Comfort operating in ambiguity
  • Robust stakeholder management
  • Data-informed leadership

Work Rights

Not specified

Tailored Resume

Cover Letter