This role will maintain line of sight on critical programs designed to mitigate attrition, improve retention, and grow Annual Order Value (AOV)
Job Summary
This role will maintain line of sight on critical programs designed to mitigate attrition, improve retention, and grow Annual Order Value (AOV).
A core responsibility will be supporting the development of the Loyalty Predictor, Salesforce’s flagship predictive model to identify at-risk customers and influence retention strategy.
The expectation is to be in-office a minimum of three (3) times per week.
Matching Summary
This role will maintain line of sight on critical programs designed to mitigate attrition, improve retention, and grow Annual Order Value (AOV).
Salary
Base: $117,400 - $177,600 annually (select cities: $140,900 - $193,700 annually); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Program analytics and ROI analysis
Develop measurement frameworks
Loyalty Predictor development support
Customer risk signal analysis
Cross-functional collaboration
Data storytelling and executive communication
Nice-to-have
AI-driven workforce transformation
Trailblazer mindset
Innovation and core values
Agentforce future
Key Requirements
5-7 years experience in analytics, strategy, or business operations
Proficiency in SQL and data visualization tools
Experience with program measurement and ROI analysis
Demonstrated ability to collaborate cross-functionally