Technology Services Engineer Ii

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Sholinganallur, India
Hybrid
It service management processes
Itil best practices
Incident management
The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates

Job Summary

  • The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates.
  • This position is responsible for overseeing the day-to-day IT operations within campuses including the collaboration and running operations with all platform teams, representing the team to other stakeholders, business and leadership and helping to ensure that the IT functions are constantly developing and improving.
  • Our mission is to digitally enable the enterprise and transform associate's end to end journey via technology and process driven products and services with a focus on future ways of working both at campus and work from home (Aka Hybrid).

Matching Summary

The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates.

Skills & Requirements

Must-have

  • IT Service Management processes
  • ITIL best practices
  • Incident Management
  • Problem Management
  • Ticket Management Lifecycle
  • End-user computing support
  • Server and Network support

Nice-to-have

  • Associate Productivity and Experience
  • Digital enablement
  • Future ways of working
  • Data-driven perspective
  • Speedy execution and scrappiness

Key Requirements

  • 5+ years of IT Operations experience
  • ITIL Foundation Certification
  • Bachelor's degree in CS or related
  • 2 years' production support experience

Work Rights

Not specified

Tailored Resume

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