The Customer Service team supports clients throughout the lifecycle including administrative, quotation and order fulfilment phases
Job Summary
The Customer Service team supports clients throughout the lifecycle including administrative, quotation and order fulfilment phases.
The role involves managing complex customer requirements efficiently and professionally as per SLA and handling escalated requests independently.
The position is based at the new Shared Service Center in Quezon City and requires collaboration across teams and contribution to training and projects.
Matching Summary
The Customer Service team supports clients throughout the lifecycle including administrative, quotation and order fulfilment phases.
Skills & Requirements
Must-have
Customer master data management
Handling escalated customer requests
Adherence to SOPs and SLAs
Microsoft Office proficiency
Cross-regional and cross-functional support
Training material development
Nice-to-have
Proactive solution-focused mindset
Strong written and verbal communication
Good organizational and prioritization skills
Ability to work independently and lead by example
Judgment, tact and diplomacy
Key Requirements
2-3 years customer service experience
Experience in SSC or multinational office environment preferred
Bachelor's degree required
Experience with Oracle or SAP preferred but not essential