Team Leader With German

Capita

Kraków, Poland
Customer service team leadership
German language fluency c1
English language fluency b2
You will be responsible for coaching and mentoring your team to meet quality and performance goals, managing schedules, productivity, and ensuring smooth daily operations

Job Summary

  • You will be responsible for coaching and mentoring your team to meet quality and performance goals, managing schedules, productivity, and ensuring smooth daily operations.
  • We are looking for someone with previous experience in a similar role, fluency in German (C1) and English (B2), and a solid understanding of Polish labour law.
  • Benefits include financial stability, supplementary medical insurance, Multisport or MultiKafeteria systems, work-life balance, an extra day off for voluntary activities, support for relocation, and international experience.

Matching Summary

You will be responsible for coaching and mentoring your team to meet quality and performance goals, managing schedules, productivity, and ensuring smooth daily operations.

Skills & Requirements

Must-have

  • Customer service team leadership
  • German language fluency C1
  • English language fluency B2
  • Polish labour law understanding
  • Coaching and mentoring team
  • Managing daily operations

Nice-to-have

  • Customer-first mindset
  • Building trust and motivation
  • Respectful leadership approach
  • Service-oriented leadership

Key Requirements

  • Previous experience in similar role
  • German C1
  • English B2
  • Solid understanding of Polish labour law

Work Rights

Not specified

Tailored Resume

Cover Letter