JLL is seeking a Senior Analyst for PDS Application Support, tasked with ensuring the stability and performance of business-critical applications. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams
Job Summary
Act as a subject matter expert for our business-critical applications, ensuring their stability, availability, and performance.
Provide timely and effective technical support, troubleshooting and issue resolution, ensuring minimal downtime and disruption to business operations.
Collaborate with cross-functional teams, including developers, system administrators, and stakeholders, to identify and address application-related issues and contribute to performance improvement initiatives.
Matching Summary
Match Score: 85
JLL is seeking a Senior Analyst for PDS Application Support, tasked with ensuring the stability and performance of business-critical applications. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Skills & Requirements
Must-have
PDS Application Support
technical support and troubleshooting
collaboration with cross-functional teams
performance monitoring and optimization
root cause analysis and prevention
incident and request management
Nice-to-have
subject matter expert
strong customer service orientation
passion for technology
ITIL framework familiarity
Key Requirements
Bachelor's degree in computer science, Information Systems, or related field
Proven experience as an application support analyst
Solid understanding of application architecture, database systems
Practical experience utilizing log analysis, monitoring and diagnostic tools