Front Office Manager - Villa Marquis, Member Of Melia Collection (france)

Melia

Paris, FR
Base: not specified; bonus/equity: annual prime at...
On-site
Supervise reception operations
Ensure quality of service
Manage reception team
As Front Office Manager, you are responsible for the quality of welcome, customer satisfaction, and the smooth running of the reception service

Job Summary

  • As Front Office Manager, you are responsible for the quality of welcome, customer satisfaction, and the smooth running of the reception service.
  • You will supervise all reception operations, ensure the organization and smooth running of the reception service (receptionists, reservations, night audit), and coach, motivate, and support the reception team in their professional development.
  • Benefits include a CDI contract, 39h work week, 2 days off, food allowance, RTT, annual bonus, health insurance, transport reimbursement, preferential rates in Melia establishments, and professional mobility.

Matching Summary

As Front Office Manager, you are responsible for the quality of welcome, customer satisfaction, and the smooth running of the reception service.

Salary

Base: Not specified; Bonus/Equity: Annual prime at 8% of gross annual salary; Benefits: Food allowance, 1 RTT/month, guaranteed public holidays, health insurance, transport reimbursement, preferential rates

Skills & Requirements

Must-have

  • Supervise reception operations
  • Ensure quality of service
  • Manage reception team
  • Optimize commercial performance
  • Handle complex customer situations
  • Follow internal procedures and standards

Nice-to-have

  • Excellent interpersonal skills
  • Passionate about the profession
  • Dynamic team environment

Key Requirements

  • Minimum 2 years of experience in a similar role
  • Fluent French and English
  • Spanish proficiency is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter