Technical Specialist

204

Melbourne, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Strong experience administering src act claims
Expertise in reconsiderations, appeals, and reviews
Proven ability to coach and train case managers
This role supports Case Management teams by providing technical guidance and training specific to the SRC Act to help people return to work

Job Summary

  • This role supports Case Management teams by providing technical guidance and training specific to the SRC Act to help people return to work.
  • The position involves undertaking technical functions such as reconsiderations, appeals, and reviews while coaching team members to deliver world-class customer experiences.
  • EML offers a diverse culture with flexible working arrangements, allowing up to 3 days of remote work per week after training.

Matching Summary

This role supports Case Management teams by providing technical guidance and training specific to the SRC Act to help people return to work.

Salary

Not specified; Generous discounts from over 350 retailers; Up to 16 weeks paid parental leave plus super

Skills & Requirements

Must-have

  • Strong experience administering SRC Act claims
  • Expertise in reconsiderations, appeals, and reviews
  • Proven ability to coach and train Case Managers
  • Deep knowledge of Safety Rehabilitation and Compensation Act 1988
  • Experience in dispute resolution, negotiation, and mediation

Nice-to-have

  • Motivated self-starter in fast-paced environments
  • Commitment to continuous improvement initiatives
  • Excellent stakeholder management skills
  • Customer-centric approach to claim outcomes

Key Requirements

  • Demonstrated ability managing SRC Act portfolios
  • Experience in workers compensation industry
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter