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TP ICAP is seeking a Head of Product Support for its APAC organization, based in Hong Kong. The role involves overseeing production stability, performance, and operational resilience across various trading platforms, while leading a team and contributing to strategic advancements in production processes.
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Job Summary
Responsible for the overall stability and management of production systems across the APAC Liquidnet, CoEx, and ICAP RV businesses.
Drive operational resilience projects to ensure system and team readiness for outages.
Collaborate with other regional heads on outages and project initiatives, influencing Production strategy both in APAC and across the Global Liquidnet organisation.
Matching Summary
Match Score: 75
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TP ICAP is seeking a Head of Product Support for its APAC organization, based in Hong Kong. The role involves overseeing production stability, performance, and operational resilience across various trading platforms, while leading a team and contributing to strategic advancements in production processes.
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Skills & Requirements
Must-have
Production system stability and management
Incident management and resolution
Operational resiliency and disaster recovery
APAC Equities markets knowledge
Algorithmic trading workflows
High-pressure environment leadership
Nice-to-have
AI-driven tooling adoption
Cloud migration strategy
DevOps practices implementation
Global production strategy contribution
Client-facing post-mortem reporting
Key Requirements
Deep understanding of APAC Equities markets
Experience running high functioning support teams
Experience with Site Reliability Engineering (SRE) practices
Demonstrated ability to scale production operations
Applied knowledge of supporting business critical technology