Senior Officer / Officer, Customer Contact Centre (cantonese Speaker)

Prudential

Kuala Lumpur, Malaysia
Customer contact centre experience
Handle insurance enquiries
Cantonese language proficiency
Serve as Prudential’s frontline service professional, delivering best-in-class customer service through the hotline channel

Job Summary

  • Serve as Prudential’s frontline service professional, delivering best-in-class customer service through the hotline channel.
  • Handle and resolve enquiries on life and health insurance products with professionalism, accuracy, and tactful communication skills.
  • Prudential is an equal opportunity employer and provides equality of opportunity of benefits for all who apply.

Matching Summary

Serve as Prudential’s frontline service professional, delivering best-in-class customer service through the hotline channel.

Skills & Requirements

Must-have

  • Customer contact centre experience
  • Handle insurance enquiries
  • Cantonese language proficiency
  • 24/7 rotating shift schedules

Nice-to-have

  • Positive and proactive mindset
  • Adaptable and flexible with changes
  • Customer-oriented mindset
  • Interpersonal and communication skills

Key Requirements

  • Minimum 5 years' experience
  • University graduate / Diploma / HKDSE / HKALE / HKCEE qualification
  • Insurance or financial services experience is an advantage
  • Able to work 24/7 rotating shift schedules

Work Rights

Not specified

Tailored Resume

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