Cx Strategy Associate

Kikoff

San Francisco, United States
Base: $110,000—$145,000 usd; bonus/equity: not spe...
On-site
Improve chatbot performance
Design automation beyond chatbots
Improve cx systems
As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement

Job Summary

  • As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement.
  • This role focuses on identifying high-impact CX gaps and building scalable solutions that improve efficiency, reduce friction, and strengthen customer outcomes.
  • You will work on problems that sit between Product and Operations—ranging from improving onboarding flows to enhancing support automation and building internal tools.

Matching Summary

As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement.

Salary

Base: $110,000—$145,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Improve chatbot performance
  • Design automation beyond chatbots
  • Improve CX systems
  • Analyze CX performance
  • Build CX dashboards
  • Partner with cross-functional teams

Nice-to-have

  • Experience with CX tools
  • Exposure to AI-driven tools
  • Experience building dashboards

Key Requirements

  • 2–4 years experience
  • Strong analytical and problem-solving skills
  • Ability to operate in ambiguous environments
  • Experience working cross-functionally
  • High ownership and bias toward action

Work Rights

Not specified

Tailored Resume

Cover Letter