Customer Services Manager Song (gn)

Accenture Australia

Warsaw, Poland
Not specified; not specified; private medical care...
**
Master's degree required
5+ years consulting experience
Leading digital customer service transformation
** Accenture Australia is seeking a Customer Services Manager for its Global Network in Poland, focused on delivering digital customer interaction solutions. The ideal candidate should have a Master’s degree and over five years of experience in consulting or related fields, particularly in digital customer service transformation. **

Job Summary

  • The role involves planning and delivering customer interaction solutions across multiple channels including IVR, web, email, chat, SMS, and social media.
  • Candidates will serve as subject matter experts in CCaaS platforms, providing guidance on transformation projects for global clients.
  • The position offers a dynamic international environment with opportunities for intensive training, certification maintenance, and professional development support.

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Customer Services Manager for its Global Network in Poland, focused on delivering digital customer interaction solutions. The ideal candidate should have a Master’s degree and over five years of experience in consulting or related fields, particularly in digital customer service transformation. **

Salary

Not specified; Not specified; Private medical care, life insurance, employee share purchase plan, company car, MyBenefit platform access

Skills & Requirements

Must-have

  • Master's degree required
  • 5+ years consulting experience
  • Leading digital customer service transformation
  • Expertise in CCaaS platforms like Salesforce and Genesys
  • Excellent English communication skills

Nice-to-have

  • Experience with Fortune 500 clients
  • Knowledge of AI-powered customer experiences
  • Willingness to travel across Europe and Middle East
  • Proven creative problem-solving abilities
  • Continuous learning mindset for certifications

Key Requirements

  • Minimum Master's degree
  • 5+ years of experience in Consulting or industry
  • Solid knowledge of Service Contact Center tools
  • Excellent written and spoken English skills

Work Rights

Not specified

Tailored Resume

Cover Letter