Card Fraud Analyst

Jobist Com Ng

Hybrid
High volume call centre environment
Rotating roster 24/7
Handling inbound and outbound calls
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities

Job Summary

  • The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities.
  • This is a phone-based customer service role supporting victims of Card Fraud and Scams.
  • Success requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.

Matching Summary

The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities.

Skills & Requirements

Must-have

  • High volume call centre environment
  • Rotating roster 24/7
  • Handling inbound and outbound calls
  • Detection analysis on scam/fraud events
  • Financial crime and security trends

Nice-to-have

  • Emotional resilience under pressure
  • Think outside the box solutions
  • Perform well in ambiguous environment

Key Requirements

  • Strong problem-solving and decision-making capability
  • High level of personal integrity
  • Preferred experience in Financial Services Industry
  • Demonstrated excellence in customer service
  • Ability to resolve basic customer complaints

Work Rights

Not specified

Tailored Resume

Cover Letter