Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Solution Consultant/analyst

ANZ

Not specified; not specified; not specified
End-to-end ccaas implementations
Requirements gathering and prototyping
Functional and technical specifications
The role involves leading end-to-end Contact Center as a Service (CCaaS) implementations from requirements gathering to post-go-live support

Job Summary

  • The role involves leading end-to-end Contact Center as a Service (CCaaS) implementations from requirements gathering to post-go-live support.
  • Candidates will design functional and technical specifications while managing integrations to align with customer business objectives.
  • The position offers global exposure within a thriving community of over 10,000 professionals operating across key locations worldwide.

Matching Summary

The role involves leading end-to-end Contact Center as a Service (CCaaS) implementations from requirements gathering to post-go-live support.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • End-to-end CCaaS implementations
  • Requirements gathering and prototyping
  • Functional and technical specifications
  • Project scoping and execution management
  • Customer stakeholder relationship building

Nice-to-have

  • Strong consultative skills
  • Ability to explain technical concepts
  • Fast-paced dynamic work environment
  • Innovation-driven problem solving
  • Global exposure to diverse cultures

Key Requirements

  • Bachelor's Degree completed
  • 2 to 8 years of experience in Professional Services or Consulting
  • Availability to travel may be required

Work Rights

Not specified

Tailored Resume

Cover Letter