Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
Lead customer service team
Exceptional client experience
Motivate and mentor staff
As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • You’ll join a close-knit team that values humor, hard work, and heart.

Matching Summary

As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

Skills & Requirements

Must-have

  • Lead customer service team
  • Exceptional client experience
  • Motivate and mentor staff
  • Handle escalated client concerns
  • Manage team scheduling and workflow

Nice-to-have

  • Humor, hard work, and heart
  • People-focused approach
  • Collaborative and supportive environment

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles experience
  • Veterinary/medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter