Not specified; not specified; flexible benefits in...
24/7 operational role
5 years in travel industry experience
3 years gds platform experience
Online booking tool proficiency
Amex GBT is seeking a Product Support Analyst in Gurgaon, India, to provide second-level technical support for travel technology products. The role involves troubleshooting and maintaining client satisfaction in a 24/7 operational environment, with a focus on collaboration and professional development
Job Summary
Amex GBT seeks a dedicated Product Support Analyst to provide second-level technical support for travel technology products in a collaborative culture.
The role involves troubleshooting OBT and Expert Auditor systems while maintaining strict SLA compliance and communicating proactively with clients.
Employees enjoy flexible benefits, travel perks, and access to over 20,000 learning courses within an inclusive global environment.
Matching Summary
Match Score: 85
Amex GBT is seeking a Product Support Analyst in Gurgaon, India, to provide second-level technical support for travel technology products. The role involves troubleshooting and maintaining client satisfaction in a 24/7 operational environment, with a focus on collaboration and professional development.
Salary
Not specified; Not specified; Flexible benefits including health insurance and travel perks
Skills & Requirements
Must-have
5 years in travel industry experience
3 years GDS platform experience
Online Booking Tool proficiency
24/7 shift work availability
Client servicing and support background
Nice-to-have
Strong business writing skills
Global team collaboration ability
Problem-solving decision making
Flexibility for internal clients
Key Requirements
Minimum 5 years travel industry experience
Minimum 3 years GDS experience (Sabre/Apollo/Galileo/Amadeus)
Experience with online booking tools like Concur or NEO