Service Reliability Manager (gnsp)

sky.it

London, England, United Kingdom
Hybrid
Service reliability engineering leadership
Telecoms network technical expertise
Incident and change management
The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network and provides the primary service desk for incident routing and problem resolution

Job Summary

  • The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network and provides the primary service desk for incident routing and problem resolution.
  • Careers at Sky offer freedom and support to make an impact by pushing boundaries, creating solutions, and hitting targets within a close-knit team environment.
  • Sky embraces hybrid working and values diversity and inclusion, investing in society and setting ambitious representation targets.

Matching Summary

The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network and provides the primary service desk for incident routing and problem resolution.

Skills & Requirements

Must-have

  • Service reliability engineering leadership
  • Telecoms network technical expertise
  • Incident and change management
  • Shift team rota planning
  • Operational escalation management
  • Network audits and compliance
  • Communication with stakeholders

Nice-to-have

  • Service improvement mindset
  • Hybrid working environment
  • Diversity and inclusion focus
  • Training and knowledgebase maintenance
  • Experience with automation and monitoring tools

Key Requirements

  • Professional-level technical knowledge (e.g. CCNP, NSE)
  • Experience managing telecoms change and incident processes
  • Detailed understanding of IP core, access, transmission, cloud, and ISP services
  • Knowledge of voice, mobile, and CDN network domains
  • Competence with major network vendors
  • Ability to manage on-call operational escalations

Work Rights

Not specified

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